Just imagine that your Customer Care Center keeps records on all support cases. These records are stored in a central place, a document is allocated to each support case and the corresponding email is linked with it.
Now you can decide in which way you want to make this information accessible for all employees of the CCC. After you have done that, everyone can browse for the corresponding information in a network folder.  With the help of Lookeen, you can also index every user of the network drive in order to ensure in this way that everything which is searched for will be found immediately.

But why should 20 users index the same data 20 times? This burdens your network and requires extra time and resources.

Based on this question, we, the Lookeen-team, developed the “shared index”. The concept of the shared index sources includes a central index, which is accessible for all users. The advantages are obvious:

• Every user has the same data status
• The index only has to be created and renewed at one place

Here is another scenario which customers often tell us about:
A multitude of email-archives exists. In order to preserve Outlook’s high performance and user friendliness, naturally those archives shall not be included into the work profile.
This is no problem when using Lookeen:

Simply create a new outlook profile. Afterwards you can add any number of archives to this profile. Lookeen will index the archives in this profile from that moment on. Now you can add this created index as shared index source to your work profile. After you have done that, each query will also include the indexed archives and each indexed object can also be opened and relocated easily by using Lookeen.